How can we help you?

Free shipping on all orders $49 and over! 

$10 flat rate for orders under $49.

All orders from The Facial Room are being shipped via UPS Standard or Canada Post Expedited.  You will receive a tracking number once your order has been packed and the label created.

UPS & Canada Post transit time varies between 1-7 business days (or longer for remote/rural locations or shipments to Canadian Territories). As we are located in BC, regional orders can expect 1-4 business day shipping, and national orders (Ontario, Quebec, Newfoundland, etc) should expect shipping within 3-7 business days.  

Yes, you should receive a tracking number within 24-48 hours of placing your order.

Tracking numbers are activated once the package has been labelled - your tracking number may take a day or two to be activated as we do not ship on the weekends (but we do package your items and create the shipping label!).

The Facial Room ships to any address in Canada.

Yes! We ship to PO Boxes via Canada Post Expedited service.

We do not accept returns or exchanges on any opened, unsealed, or used products unless the packaging was damaged during shipment, or if you have experienced an allergic reaction. The Facial Room reserves the right to ask for photos if an exchange or return is requested. All returns and exchanges must be requested within 72 hours of receiving your products. All product must be in original packaging. Return shipping costs will not be refunded or credited.

Of course! Every order includes 6 complimentary samples that you can select for your skin type at checkout. Requests for certain samples may be made, but we can not guarantee specific samples will be in stock at the time you place your order as our inventory is always moving.

Yes, we love helping our customers choose their Eminence Organics products and wellness products. Free consultations are available upon request. Please don't hesitate to get in touch.

We are confident that we offer the best promotion with orders (free shipping over $49, 6 samples, and a free full-size product gift on all orders over $179 (up to $64 value), but, if you find a better offer somewhere else we will match all offers that follow the Eminence Organics MAP policy for authorized retailers. 

Gift with Purchase cannot be combined with any other promotions. One promotion per order. Minimum spend values are inclusive of any savings applied with coupons, discounts or points redemptions, before taxes. Offer valid for limited time only, while quantities last. 

Joining is easy! Just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!

Joining is easy! Just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points

1. Log in to your Facial Room account

2. Click on the black box that says VIEW GLOW REWARDS

3. Scroll down the page to Ways To Redeem

4. Click the $10.00 Credit or $25 Credit and the promo code will appear (and it will be emailed to you)

5. Copy the code and paste it before going to the checkout (enter it at the bottom of the pop-up Gift Box window).

Before Checkout, please add your discount code in the pop-up Free Gift Promotion window (Look for "Using a Discount Code? Enter it Here").

Can't find the pop-up?  Click on the "Gift Box" icon at the bottom left of the screen.

Glad you asked! We want to make it easy and fun to redeem your hard-earned points. Just visit the 'Get Rewards' tab to view all of our exciting reward options.

Your up-to-date points balance is always displayed in the top of your account under the View Your Glow Rewards. Glow Rewards

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the 'Earn Points' tab to get started.

Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll post the points to your account immediately!

You should receive points in your account instantly once you complete a promotion (e.g. place an order, follow us on Instagram)!

Nope! Your points will never expire.

When you return an item, you lose the associated credit you originally earned by buying the item in the first place. Sound kind of confusing? Let's take an example: let's say you had previously spent $50 towards a 'spend $100, earn 500 points' promotion, and you decide to buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 – it's just like you hadn't bought the item in the first place.

Our team is ready and waiting to answer your questions about our rewards program! Just send us an email and we'll be in touch.

We currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab.

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.

Only one promo code can be applied per order, and should be applied before going to the checkout. Promo codes may have conditions expiration dates or minimum order amounts. Promotional offers and sales discounts can't be combined with other offers and exclude sale items. If you're having issues, email us for assistance. We're here to help!

We've been an Eminence Organics preferred partner since 1999. The Facial Room is proud to have been one of the first in North America to carry Eminence Organic Skin Care products. We guarantee that our stock of Eminence Organics is always the freshest available. 

Patricia Asmar. Patricia is a CIDESCO trained esthetician with over 2 decades of experience.